Last updated: 04/07/2026

Lingua Agents respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and what rights you have.

1. Who We Are

Lingua Agents is responsible for the processing of personal data through this website and platform.

Lingua Agents

Email: info@linguaagents.com

2. Information We Collect

Contact information: Your name, email address, phone number, and any information you send us through a contact form.

Account information: Your name, email address, username, language preferences, subscription type, and account settings.

Learning and platform data: Information about your courses, progress, completed lessons, coach sessions, exercises, pronunciation results, uploaded documents, and learning preferences.

Speech and interaction data: When you use speaking, coaching, pronunciation, or AI lesson features, we may process your voice input, transcriptions, messages, and AI-generated responses in order to provide the service.

Payment information: When you make a purchase, payment information is processed by our payment providers. Lingua Agents does not store full credit card details.

Technical and usage data: Your IP address, browser type, device information, pages visited, session activity, and other technical information needed to operate and improve the platform.

Cookies and similar technologies: We use cookies and similar technologies to keep the site working, manage logins, improve user experience, and, where applicable, analyse website usage.

3. How We Use Your Information

Provide access to the Lingua Agents website and platform.
Create and manage user accounts.
Deliver AI courses, coaching, pronunciation practice, exercises, and live class services.
Track course progress, usage, and remaining plan limits.
Process payments and manage subscriptions.
Respond to contact requests and customer support questions.
Send service-related emails about your account or purchases.
Send marketing emails only where permitted or where you have opted in.
Improve the platform, content, user experience, and security.
Comply with legal, tax, accounting, and security obligations.

4. Legal Basis for Processing

Contract: When processing is necessary to provide your account, subscription, courses, coaching, exercises, payments, or other requested services.

Consent: When you agree to receive marketing communications, accept non-essential cookies, or give consent for a specific feature.

Legal obligation: When we need to keep certain information for tax, accounting, legal, or regulatory reasons.

Legitimate interest: When we use data to maintain security, prevent misuse, improve our services, respond to enquiries, and operate our business, provided your rights do not override those interests.

5. Sharing Your Information

Hosting and cloud storage providers.
Payment processors.
Email and communication providers.
AI, speech-to-text, text-to-speech, pronunciation, and language technology providers.
Analytics, security, and technical service providers.
Professional advisers, where necessary.
Public authorities, where required by law.

We only share personal data where necessary for the purposes described in this Privacy Policy.

6. International Transfers

Some service providers may process personal data outside the European Economic Area. Where this happens, we take appropriate measures to protect your data, such as using approved contractual safeguards or working with providers that offer appropriate data protection guarantees.

7. How Long We Keep Your Data

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy.

Account data is usually kept while your account remains active.
Course progress and learning data are kept while your account is active, unless you request deletion where possible.
Contact form messages are kept for as long as needed to respond to your enquiry and manage follow-up communication.
Payment and invoice data may be kept for the period required by tax and accounting law.
Technical logs are kept for a limited period for security, debugging, and platform maintenance.

8. Cookies

We use essential cookies to make the website and platform work properly. These may include login, security, and session cookies.

We may also use non-essential cookies or similar technologies for analytics or user experience improvements. Where required, these cookies will only be used after you have given consent.

You can manage or delete cookies through your browser settings. Some parts of the website may not work properly if essential cookies are disabled.

9. Your Rights

Request access to your personal data.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data.
Request restriction of processing.
Object to certain processing activities.
Request data portability.
Withdraw consent where processing is based on consent.
Lodge a complaint with a data protection authority.

To exercise your rights, contact us at info@linguaagents.com.

In Belgium, you can also contact the Belgian Data Protection Authority. The Belgian Data Protection Authority supervises compliance with personal data protection rules in Belgium.

10. Data Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration, or disclosure.

However, no online service can guarantee complete security. You are responsible for keeping your login details confidential.

11. Children and Young Learners

Lingua Agents may offer language learning services for adults, professionals, organisations, and young learners.

If a learner is below the age required to consent to online services in their country, the platform should be used with the consent or supervision of a parent or legal guardian. In Belgium, children under 13 require consent from a parent or legal representative.

When we offer courses or features specifically for children, we may provide additional age-appropriate information and safeguards. If we become aware that we have collected personal data from a child without the required consent, we will take appropriate steps, which may include deleting the data.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with a new “Last updated” date. For significant changes, we may notify users by email or through the platform.

13. Contact Us

For questions about this Privacy Policy or how we process personal data, contact us at: