1. 1. Your colleague asks for a favour. Which is the most polite version?

A. Help me with this.

B. Can you help me?

C. Could you help me for a moment, please?

D. I need your help.

2. 2. You need to get a waiter's attention. What do you say first?

A. Sorry!

B. Hey!

C. Excuse me!

D. Please!

3. 3. Which sentence is more polite?

A. I want a glass of water.

B. I would like a glass of water.

C. Give me a glass of water.

D. Can I get water?

4. 4. You cannot attend a meeting. Which is the most professional way to say this?

A. I can't come.

B. No, not possible.

C. I'm afraid I won't be able to attend.

D. I don't want to come.

5. 5. Which sentence uses 'unfortunately' correctly?

A. Unfortunately, I am very happy about this.

B. Unfortunately, the project will be delayed.

C. Unfortunately, I would like a coffee.

D. Unfortunately, could you help me?

6. 6. Which is the correct indirect version of 'Where is the bathroom?'

A. Do you know where is the bathroom?

B. Could you tell where the bathroom is?

C. Do you know where the bathroom is?

D. Where do you know the bathroom is?

7. 7. Which is the most polite way to give advice in a meeting?

A. We should do this now.

B. Do this.

C. Why don't we start with the main agenda?

D. You have to start the meeting.

8. 8. Someone offers you tea. You want to refuse politely. What do you say?

A. No.

B. I don't want tea.

C. No, thank you.

D. Not now.

9. 9. Which phrase softens bad news most effectively?

A. Sadly,

B. I'm afraid

C. However,

D. But

10. 10. You want to suggest a break in a meeting. Which is most polite?

A. Take a break.

B. We need a break.

C. I think we should take a break.

D. Break time now.